Return and Refund Policy

Refund & Returns Policy — Isoclipz

Last updated: 23/11/2025

We want you to be satisfied with your purchase. This Refund & Returns Policy explains when refunds, returns, replacements, and warranty claims apply, in line with the Australian Consumer Law (ACL).

1. Australian Consumer Law (Your Rights)

Under the ACL, you are entitled to a refund or replacement if a product has a:

Major problem

, meaning the item:

• Has a major defect
• Is significantly different from its description
• Is unsafe
• Cannot be repaired within a reasonable time

Minor problem

, meaning:

• A fault that can be repaired within a reasonable timeframe

For minor faults, we may choose to repair or replace the product.

We do not offer refunds for change-of-mind purchases.

2. 12-Month Warranty

All Isoclipz products come with a 12-month warranty from the date of purchase.

This warranty covers:

• Manufacturing defects
• Faults that occur under normal, intended use

This warranty does not cover:

• Damage caused by misuse, improper installation, or modification
• Normal wear and tear
• Damage caused by accidents, impact, or environmental exposure
• Commercial or industrial misuse beyond product design
• Cosmetic marks that do not affect functionality

If a warranty claim is approved, we will provide:

• A replacement, or
• A repair (if applicable)

If the issue constitutes a major failure, you may choose a refund.

3. Faulty or Damaged Items

If your item arrives damaged or develops a fault during normal use, contact us with:

• Your order number
• Description of the issue
• Photos or video showing the problem

We will assess the claim and respond promptly.

4. Change of Mind

We do not accept change-of-mind returns, including situations where:

• You ordered the wrong item
• You no longer need the product
• You changed your mind after receiving it

5. Incorrect Address / Delivery Issues

We cannot refund or replace items delivered to an incorrect address supplied by the customer.

Please double-check your details at checkout.

6. Returning Items

If a return is approved:

• We will tell you where to send the item
• You may need to provide tracking
• Return postage is covered by Isoclipz for valid warranty or faulty-item claims

Return postage is not covered for non-warranty or incorrect-order issues.

7. Refunds

Refunds (if approved) will be processed via the original payment method (Square).

Processing times may vary depending on your bank.

8. Contact Us

For warranty claims, refunds, or returns, contact:

Isoclipz

Email: sales@isoclipz.com.au

Location: NSW, Australia